Last Updated: August 2026
At Cottage & Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website or enquire about our services.
Who We Are
Cottage & Co is a wedding and event florist based in Newcastle, New South Wales, servicing Newcastle, Hunter Valley, Sydney and surrounding areas.
What Information We Collect
We may collect personal information that you voluntarily provide, including:
Your name
Email address
Phone number
Wedding or event date
Venue details
Budget information
Floral preferences
Any other information you provide through our enquiry forms, questionnaires or email correspondence.
We may also collect non-identifiable information such as your browser type, device information and website usage through cookies and analytics tools.
How We Use Your Information
We collect your information to:
Respond to your enquiries
Prepare personalised floral quotes
Manage your booking and communicate with you
Provide our services
Improve our website and customer experience
Send important information relating to your enquiry or booking
Meet our legal and business obligations.
We will not sell your personal information to third parties.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
We may use analytics services (such as Google Analytics) to collect anonymous information including page visits, traffic sources and time spent on our website.
You can disable cookies through your browser settings if you prefer.
Third-Party Services
We may use trusted third-party providers to operate our business, including booking software, website hosting, payment processors, email providers and customer relationship management (CRM) systems.
These providers only receive the information necessary to provide their services and are expected to handle your information securely.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
Marketing Communications
From time to time, we may send updates or marketing emails if you have enquired with us or chosen to receive communications.
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
Accessing or Updating Your Information
You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information.
To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Cottage & Co
Email: hello@cottageandco.com.au
Website: www.cottageandco.com.au
We will do our best to respond promptly and resolve any privacy concerns.